Shipping amount is calculated during the checkout process depending on weight, size and destination. Orders are usually shipped from our store in Sydney with 2 working days from receipt. Each order will shipped via standard delivery and is trackable with a unique Tracking Number.
If you are not completely satisfied with your purchase, you can simply return it to the Tara Dennis Store and we will provide a refund or exchange within the guidelines outlined below. The policy below applies to online purchases only.
For in-store policies please refer to your receipt or give us a call for more information (02) 9489 2952
All returns, refunds, exchanges or faulty products must be accompanied by any of the following Proof of Purchase:
• Original register receipt
• Online receipt
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that:
• Items are returned within 14 days from purchase
• You have provided satisfactory Proof of Purchase; and
• The item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unworn, unused and as sold; and
• Some items are none returnable unless they are faulty: please refer to the list below under Special Exceptions
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from The Tara Dennis Store.
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty:
• Soft furnishings
• Cut fabric by the metre
• Personalised products
• Personal care items
• Custom made items
• Sale items
• Gift Cards
• Earrings for pierced ears
• Perishable food and hampers
• Vintage used items (these are sold in “as-is-condition”)
You can return items in person to our store in Wahroonga NSW or by post or courier. You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
1) Please email us at firstname.lastname@example.org outlining the items to be returned and the reason before returning any items. If item is damaged or faulty please include images if possible.
2) Once approved send items to: Tara Dennis Store, 33 Redleaf Avenue, Wahroonga, NSW 2076. Please include your Proof of Purchase with your goods.
3) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
NOTE: If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.