Heart Doormat

We hope you love everything you purchase from us, but we understand there are certain circumstances where you may want to return a product.
As a small, boutique business, we are very transparent with our returns policy. This item is classified as soft furnishings, and is subject to the following policy: 

Changed your mind?

In Store Purchases
If you purchase this item in store and wish to return it, we do ask for it to be returned to us the next day. If you can’t make it back within a day due to extenuating circumstances, please call us to let a member of staff know. 

Online Purchases
For online orders, we know that a one day turn around is a big ask. So if you’ve changed your mind, or your item isn’t quite what you were looking for, please place your item back in the protective wrapping supplied, and get in touch with us within a day of receiving your order. Please email shop@taradennis.com with your order number and a member of our team will be in touch to coordinate a return, and organise an exchange or store credit.
Please note: Return postage is not covered on change of mind returns. 

Faults or other queries
If you believe you have received a product with a fault, or it has been wrongly described, we're here to help. Please contact us by emailing shop@taradennis.com with your order or receipt number, and a member of our team will get in touch with you directly. Where possible, please include a photograph of the item to help us resolve this for you as quickly as possible. 

For more information please see our full returns policy.

DISPATCH
We do everything we can to get your packages out the door as soon as possible. Our team works hard to ensure the majority of our orders are packed and shipped within 1-2 business days. Should anything delay your order leaving us, a member of our team will be in touch.

COURIER DELAYS
There are currently delays across postal and courier networks nation-wide due to disruptions resulting from lockdowns around the country. Please allow a little extra time for your parcel to arrive. We use a number of courier networks to ensure your parcel gets to you as soon as possible.

SHIPPING CALCULATION
FREE SHIPPING is available for most orders* over $150 going to QLD, NSW and VIC.
The cost of shipping is calculated based on the weight and size of your items, and their destination.
As soon as your package has been collected from us you will receive tracking information that allows you to follow its progress.

*Free shipping does not apply to bulky items including furniture, and some rugs.